- How can I pay?
- How much do I pay for shipping?
- I want to return good back to you - what can I do?
- There are items missing from my order
How Can I Pay?
We accept the following methods of payment.
Credit / Debit Card.
All Card transactions are processed securely by Protx on their secure servers. For your safety we do not store any of your card details.
BACS / CHAPS Payment
We can accept payment by BACS or CHAPS into the following account.
Bank Name : Royal Bank Of Scotland
Account Name : Secure Payments Ltd
Address : Dundee Chief Office 3 High Street Dundee DD1 9LY
Account No : 10248290
Sort Code : 83-50-00
Cheque
All Cheques should be made payable to : SECURE PAYMENTS LTD
We regret that cheques made payable to OD.com will be returned and may cause a delay in your order being processed.
Please send your cheque to:
Accounts Dept OD.com
Block 31 Dunsinane Avenue
Dunsinane Estate
Dundee, DD2 3QF
How Much Do I Pay for Shipping?
| Order Value | |||
|---|---|---|---|
| Area | Delivery (working days) | Under £35 | £35 or over |
| United Kingdom | 1 - 2 days | 7.50 | FREE |
| Republic Of Ireland | 2 - 3 days | 15.00 | 7.50 |
| France, Netherlands | 2 - 3 days | 15.00 | 7.50 |
| Belgium, Luxembourg, Germany | 2 - 3 days | 15.00 | 7.50 |
| United Kingdom (Highland & Offshore) | 2 - 3 days | 19.99 | 12.49 |
| United Kingdom (Northern Ireland) | 2 - 3 days | 19.99 | 12.49 |
| United Kingdom - Guaranteed Next Day | 1 day | 19.99 | 19.99 |
The shipping charges above apply to UK Mainland delivery addresses only and exclude any Highland or remote areas.
The prices above exclude VAT.
Additional charges may apply for furniture orders, please request a quotation before placing your order.
Additional charges may apply for outlying areas. For more details please email sales [at] od.com with details of your delivery address.
I want to return some goods back to you - what do I do?
Please do not return any items without first contacting us and obtaining an RMA Number.
Contact us by email sales [at] od.com or telephone on 0870 350 0370 and give us details of the goods you would like to return.
We will then issue you with an RMA number which should be attached to the package you are returning.
Refunds or credits for goods being returned for a reason other than:
- Incorrect goods sent
- Goods faulty
- Goods damaged in transit
... may be subject to a 20% restocking fee.
There are items missing from my order.
You must contact us within 72 hours of your delivery.
We regret we cannot investigate claims of missing goods after this time.
Contact us by email sales [at] od.com or telephone on 0870 350 0370 and tell us details of the goods that are missing from your order.